I called the call center because my problem that has been ongoing for 6 months is not getting fixed. 2 different call center agents were unable and unwilling to assist me, putting me on hold for more than 10 minutes before just transferring me to another random department. Useless, arrogant and ...
Great Service from the Telkom Store at the Glen. When i walked in, a lady asked me what i was looking for & referred me to one of the consultants called Wade. A short while later i received my Telkom Mobile Starter Packs (R49 Special), paid for them & left the store. Back home i inserted ...
I have contacted Telkom on 6 different occasions, requested 4 call-backs for a query and the reference no. was given and Still no call-back. I have probably spent atleast 30min per call on the 6 different occasions, waiting for a MANAGER to take my call as the consultants or not properly trained ...
On 28 August 2013 Telkom install the ADSL system. Since then I have problems with it. For the first 6 weeks I could not even use the phone to lock the faulty system and used my cell. The ADSL was fixed but I could only use it at night and weekends. I did go to the Telkom shop at Festival Mall on ...
No service on my line. NO DSL and NO Dialing Tone! After hanging on my cell phone for half an hour I eventually get to speak to a consultant. "It is in the technicians hands" I am told. What a bad attitude for customer service. Can't complain about the service --- because there is NONE! ...
We have been having an extremely bad telephone line which rings but fails and fails to connect to anyone regardless the time of day. It was rectified 2 months ago, however it's started again a month back. It's awful service from such an enterprise. We've had technicians call out numerous times to ...