Since September of this year we have been struggling to get our ADSL line up to working condition with many many Technicians and call Center agents. Up to this day we still have not had our line up and working to what it was previously and have now decided to cancel the service as we are paying for ...
19 Dec 2013: Dispute online: I haven't had a working line since 28 Nov 2013 and refuse to pay anything further until the problem is sorted. A dispute Ref: 27139749 was logged yesterday by Nthabi in which I made it very clear that I will not be paying for a service that I am not receiving. I was ...
Our Company has faulty lines... 3 days since our complaint and to date we have had no positive feedback, even just a confirmation that our complaint is receiving attention! We have made follow up calls on a daily basis and the only reply we get is: We are very busy and we cannot tell you when we ...
Telkom OFFERED me an upgrade (to 4MB) on my ADSL line in April 2007. I have been paying it since then. I have over the past couple of years complained about the slow line speed. Usual response: Madam you are on our fastest package. In June 2013 I again complained about the speed and I used HP this ...
I have had my Telkom order cancelled 3 times now by the technicians who say there is no infrastructure in my area, yet my downstairs neighbour and several other units in the complex have working Telkom lines and ADSL. No technician has come out to my unit since the required cables were installed ...
About 2 wks ago I called for a line in my flat. I spoke to an agent called Thuli who did my application. I asked about a date as to when installation would be done and she was not able to confirm except for the normal 21 working days response. I asked if it could be done sooner and she said she ...