Good Day, This concerns my residential landline which has a ADSL service linked to it. On the 29th October in Hanover Park, the Telkom cables were and I logged a call with Telkom. I have since then phoned the call centre and emailed, trying to find out how far they are in the repairs. I have ...
I first reported on the 27th November 2013 that my line was down (no landline or wifi signal), ref 105CRK271113, then on 04/12/2013 I got a sms that my issue was restored, which wasn't. Then I went into the Store at Greenstone mall, and on the phone I reported the issue again on 23/12/2013, ref ...
Telkom recently begun upgrading ADSL lines from 1Mb/sec to 2Mb/sec and I called the customer care center on 10210 this morning (08:15) to enquire when our line would be upgrade. I was put through to technical support in Bloemfontein and I think the woman's name was Jo or something similar. She was ...
I ordered ADSL for my residential property on 21 October 2013. The reference I received then was 87840846A. I phoned and emailed multiple times last year asking for updates on the installation date and the only response I was ever given was ' We are still investigating'. The last update I received ...
I have been trying to get in contact with Telkom through their call centre. I have waited up to 10minutes at a time and still no answer. I have recently moved and would like to move my landline. I have gone on the website and sent a request to move my landline. It said that someone would contact me ...
After nearly 3 months with no service, four faults logged, our BUSINESS ADSL line is still not functional. Fault logged 20/11/2013, cleared same day. No change. 501CRK201113 Fault logged 29/11/2013, cleared next day. No change. 197CRK291113 Fault logged 04/12/2013, cleared next day. No change. ...