I reported the fault at MWEB on 01/01/2014 because my adsl line and data is handled by MWEB they told me Telkom is responsible for clearing the fault, I received a Telkom and Mweb reference number, today is the 10th of January and still no joy, The call centre is bad the options you need to select ...
I logged a call with Telkom on 12 Dec 2013 after a storm caused a tree to fall over which in turn pulled the Telkom lines down. initially I was promised that the live would be fixed by the 24th. I have called the fault reporting line 14 times and each time the operator is amazed that the fault is ...
Has anybody a tip what I can do to get rid of bad performance? I collect tracking-no without any reaction. The service center hang up the line and on facebook I see lots of people with the same problems. Are there alternatives in South Africa with good performance, service out of one hand and a ...
We have not had internet for close to 4 months now. In that time we have probably logged 6 faults which is the same fault and has still not been resolved even though the technician comes out does something and leaves and says its fixed.. Up till now there has been no change like he was not even ...
I have been calling the telkom call centre fro 3 days now. The 10210 number. I merely just want to relocate my service. Each time I have held on for half and hour and NOBODY answers the call. I have moved house already so I am currently paying for a service that I am not using!! There even is ...
On 9 Dec 2013 I applied for a line relocation. The technician came out and said there was something wrong underground. He left and said he would be back in a day or two. I have been phoning continuously and have received many excuses. Today is day 21, it is also a month later, and NO ONE has been ...