Waited for more than 50 minutes for someone in the call centre to answer my call, eventually just gave up waiting, telkom are still using the pathetic excuse of nelson mandela's death as a reason for their staff not answering the phone. i have been trying to report a fault on my adsl line for more ...
I opened up a contract from Telkom in Greenstone and someone made a mistake with the slip and they are currently charging me for an Samsung Galaxy S4 not the S4 mini contract of only R269 they did say there is going to be extra charges so I got my statement and it said R680 I went to them they said ...
Telkom line & Internete was reported out of order on 16 Dec 2013. Thereafter on daily basis until 20 Dec when we left on holiday. Back on 01 Jan, reported again on 02 Jan on daily basis. Same story of problem being escalated over and over. Was told that technician came out on 26 Dec, no missed ...
In November I requested for my ADSL line to be transferred from La Lucia in KZN to Ballito. I was assured by the call centre that this would not be a problem and that someone would contact me for installation. Despite this, no one ever contacted me, in fact I had to follow up on numerous occasions. ...
Called ADSL call centre to enquire about an upgrade. Was told that my line was moving up from a 1Meg to a 2 Meg line. I enquired about a 4Meg upgrade and was told that I am being moved to a 2Meg because I was on a 1Meg. I could get no technical reason as to why I could not be upgraded to a 4Meg. I ...
I applied for a line to be moved on 12 December 2013, I call on 30 December 2013 to find out when my line will be installed. To my horror this application I was basically forced to do on the web went missing. So now I apply via phone and web. 2 weeks later I am informed after 1 hour on the phone ...