After reporting the fault (the line is not working due to cables apparently) in January Telkom has given us various dates as to when the problem will be addressed but they have failed to deal with the problem up till now and it has been 2 months since the complaint was logged in. ...
Telkom Reference 484CTK260213 We are two doctors that need to be reached for emergencies. Now we sit without telkom connection since 10 days and nobody knows what is going on. All payments from our clinic are done via the ADSL line which is also not working. It is a disaster! If we go to the office ...
I contacted the 10210 number on 07/03/2013 and spoke to Lesego. I needed to upgrade our internet speed. She advised me that she can only send an email to back office agents and it will take 48 hours to update. Now this was all fine. When I asked her for a reference number for the call she told me ...
Fault logged - ref 97CRK060313 - when querying for the second time about when I can expect a technician to come and fix, I was told Telkom allows itself SIX days to despatch a technician before the system escalates the problem. This line is used in the generation of income. Unacceptable service ...
So after months of intermitent ADSL connection, I finally get trough to someone within the Telkom Group that was willing to help - it was arranged that my ADSL connection to the local exchange will be transferred to another node. Since then - woohoo!!! stable internet connection. But, sadly ...
Firstly to date I have not received any feedback regarding my last mail sent on the 19th of February 2013. Secondly and most importantly, I have YET again been incorrectly debited, What is the way forward here? What do I need to do? Should I physically go to a Telkom branch and attempt to assist a ...