I reported a fault on my ADSL line on the 17th of February 2013. Up till now Telkom has not responded. I phoned 10210 to check up on my fault report, and lo and behold they tell me that my reference number is not valid. Yet I have an email from Telkom SUpport with the reference number!!! ...
The following is an exchange I had with a Telkom employee in the call centre at around 20:30/20:35 on 6/03/2013: Telkom: Sir your line is noisy. Me: Yes, that's the reason for my call... Telkom: You have to call us back from another line. Me: I can't do that. Telkom: We can't test your line because ...
We applied for our Telkom and ADSL line with Telkom at the Somerset Mall last week, expecting the process to be an extremely aggravating experience. Selwyn was courteous and extremely helpful and handled our application, which he did immediately on-line, very professionally and with a good dose of ...
Telkom sold me a 10GB at a speed of 2048 kbps per month at a cost of? R600pm. According to the statement I have ADSL Faster. There is nothing fast about this service. Last ref. 692CWK250213 Agent: Gail Malan Order action ; 61595355 The other frustrating issue is that the person and office that sold ...
I increased the limit on my monthly Telkom bill debit order in November 2012 to accommodate additional services ordered. For the next 3 months December, January and February no debit order was executed at all. I phoned every month to query why this was so and was told that it takes 2-3 months to ...
Good day We transferred our phone in January 1213. Telkom offered us a free portable phone as part of a promotion deal. We never received a phone, due to no stock. We reported our request to Telkom Galleria. They took our details and never contacted us. 2 Weeks later I queried at Telkom Galleria. ...