As usual I had problems with my Telkom line. And after speaking to 3 people I finally spoke to one of the supervisors by the name Leratho. I thought she was very professional and the problem was fixed within a few hours. She made sure the technician did the job thoroughly and gave me a call to ...
After Telkom closed our ADSL account on 15/2/2013 without any reason, I reported the issue, it was escalated (escalation ref no ARS222482) but still NO reply. Last night, 7/3/2013, after working on our telkom e-mail the whole day, my e-mail password was not valid all of a sudden... I called 10210 ...
I logged a complaint on 28/02/2013 (Fault Reference 2CWK280213) about a intermitted ADSL connection. Since I had no feedback from Telkom I phoned 10210 numerous times and got it Escalated (Escalation Number F162600). According to Ignatius at your call centre, who escalated it for me, a Technician ...
After having our ADSL line fitted yesterday, we decided to setup the router. When it came to entering our login detail we found that it wasn't provided. We found a number on the router (10210) for ADSL support. On this "label" it stated operation hours between 06h00 and 21h00. We called ...
I reported ALL OUR BUSINESS LINES, including our ADSL line on 7 March 2013 and requested to have this resolved URGENTLY! When I phoned this morning Klaas said the technician indicated that the problems have been resolved - NOT DONE, ALL LINES DOWN. After a conversation this has been moved to Cable ...
On 28/2/2013 the line went dead, we called on 1/3/2013 and lodged a fault and was given a ref number (356CWK010313) and even received an SMS to say that it was receiving there attention, we called them on Monday and a Technician called Johnny arrived at 4-00pm did not even check anything in our ...