We have a pre-paid Telkom phone. We applied for an additional adsl line and specific said we want to keep the lines separate. To avoid any confusion the pre-paid line is in my name and the adsl in my husbands name. On 27 Nov 2013 Telkom installed the adsl line and at the same time cut the pre-paid ...
104CTZ091213 Our business telephone lines have been down since Friday last week. I have logged calls via the call centre and escalated the fault through Telkom Business escalation internet system. To date we have had many promises made but no Telkom technician has been to fix the problem. The ...
I paid Telkom the R180 for the month, R1500 for my internet through an ISP and now for all of the countless calls I have to make to Telkom FROM MY CELLPHONE trying to chase them. I haven't had internet/any service since 28 November 2013. This is now the ELEVENTH (11) day that I have been without a ...
Last week Friday I was supposed to get my ADSL and telephone line installed. The installer arrives and within 1 minute tells me he can not get the telephone line to the house and that I need to get an electrician to set it all up for him with a pull wire etc (to make his life easier) and he quickly ...
I wont write too much becaise I can see Telkom dont bother answering complaints or return calls from tehir call centre. In short I ordered a 2MB Uncapped Telkom ADSL line and it has been nothing short of an absolute nightmare. The call centre in Springs is probably the worst call centre operation ...
I open a call with a call center agent Brian who gave me a reference no. 55599507 on the 4th dec. I called today 7th do dec after I got no response. Only to find out a fault was not reported and Brian did not take any action after this. My complaint was that the internet connection is slow and ...