I have been without my ADSL line for 10 days. I have logged faults 3 times, called the call centre no kess than 6 times, been to 2 different Telkom direct stores. 10 days later all I have is "we have escalated". This is disgusting service. If Eskom did this it would be front page news. I ...
After discovering a faulty telephone- and ADSL line early evening on 27 August 2013, I reported the problem to 10210. I received immediate sms confirmation of receipt and was provided with a reference number. Within less than 30 minutes the ADSL line was attended to and early on 28 August 2013 I ...
Telkom is a big let down! We caught a Telkom technician using our line and decided to inform Telkom about it! Big mistake, all I got was 2 hours and 20mins of frustration! Employees at the call centre are clueless as to a protocol for this scenario! I spoke to more than one person and each time ...
I am still waiting for our telkom line to be sorted out. It has been 7 days now and nothing. A man named Richard Higgs phoned me on Friday to arrange a Telkom technician to come to my house on Saturday. I told him I had a 12pm appointment so would have to be first thing. Apparantly first thing for ...
I have submitted 2 requests to have some of our old business lines to be cancelled, as we are paying for lines not in use... and have not heard a peep back from Telkom. I know they have acknowledged my request as I had someone cc me to have another department deal with the request, but still ...
On Tuesday, 23 JUly a fault was logged via Web Africa to Telkom, regarding a fault with the line. Terrence from Telkom called to advise that the fault was not Telkom's but Web Africa. Unable to clarify the matter with him our IT Specialist explained the fault and it was agreed the line was only ...