At 20h30 last night a frustrating issue connected to a flight change was quickly and efficiently sorted out by Lungile at the SAA Call Centre. A supervisor, she was called in by Thando, the unfortunate agent who was No 5 on the long list of agents I'd spoken to over 7 days, trying to confirm the ...
The Nedbank SAA Voyager Linked point system has got to be the absolutely worst programme ever. Firstly no correspondence is issued to inform clients of the benfits accrued and the call centre service is pathetic both with SAA Voyager and Nedbank. Then when clients do enquire they take weeks to get ...
I booked a flight arriving in UK a month ago and leaving london and arriving in Cape Town tomorrow. I was informed today that there was ' a problem' with my plane and that I would only be able to fly tomorrow via nairobi, with a layover there and another layover in JHB rather than my LDN_JHB_CT ...
Booking Ref: 6HDY74 8 March - Booked a flight from JNB to PLZ (return 7 October 2013 at 09:20) 6 October- I tried to check into my return flight which was scheduled to depart at 09:20 am on 7 October I then saw my ticket had changed to 18:55 flight that evening, we phoned SAA to find out what was ...
My colleague and I fly to Europe between 1 and 3 times per annum. We always use Qatar Airways, which is brilliant! and excellent value for money. This time (Last week) we flew with SAA Business Class to Munich. What a disaster. The tickets were almost R 90 000 for two. The plane was so old, some of ...
I tried to upgrade my infants ticket to a child seat for an international flight. i was quoted R6200; I was advised to go to the airport to make the change, but was refused the ticket. A new price was given of approx R7000 that I was not willing to pay, seeing that my travel agent called the day ...