When my wife recently visited Kimberley, she had to use SA Express as no other airline flies there. When we booked in her luggage, the young lady who "served' us couldn't even manage a smile or a courteous greeting. She then changed the seat which I had pre booked without a word. When I later ...
I had the most desasterous flight from Johannesburg to Frankfurt. What happend was, I had some wine and took a Stilnox sleeping tablet after the meal on flight. Luckily I was traveling on SAA and was looked after by their flight staff who were like angeles in their caring about me through the ...
I have been busy for the last four months via many emails following my international flights via a SAA Partner (Virgin) trying to get answers of my points being entered and that I cannot accurate reconcile the points entered and process on the site that cannot be followed. All I get is the standard ...
I recently made an on-line booking with SAA and in error I entered my daughters second name in the surname field. When I discovered the problem, which was after I paid for the ticked, I contacted SAA to ask them to rectify the problem so that my daughter did not encounter a problem when she checked ...
I was billed twice on my company card for a overseas plane ticket. I sent a email as instructed by the call centre on 20 September. I phoned they told me someone would call back, no one called me back. 23 September I sent another mail. no contact. 25 September I sent a mail to the SAA customer ...
Due to checkin incompetence in JNB I missed my saa flight. Was after many hours rebooked to KQ, with only 20min to departure to spare. Obviously saa did not manage to get luggage to KQ. After 3 days in Nairobi, I STILL have luggage!! How I that even possible - the luggage hasn't even been delivered ...