Despite phoning for a business class voyager ticket nearly a year in advance on numerous occasions, we were informed that there was not a single ticket available from anywhere in South Africa to anywhere in North America for any date in September 2014. How is that possible? They will also not wait ...
On the 29th September 2013, my mum was flying back to Durban via Kulula airlines. My mum cannot walk therefore she needed a wheelchair. As I was new to this I dropped my mum and wife at the airport, unknown to me it was very far from the boarding site. At the risk of her job a lady from another ...
On my flight to JHB from Cape Town, i was unpleasantly surprised by a broken arm rest. The plastic was missing so my arm was met with cold pointy. I think this lack of care to detail on a plane is scary. Firstly seeing that i still had a long way to go, flying to NY on a connecting flight. In the ...
Inconsistencies in SAA. Return JHB-Umtata on airmiles. 1) the SAA Website states "anyday" option of 31, 000 miles 2) the call centre staff quote 32, 000 miles 3) 36, 000 miles were actually deducted! I (via my wife) needed 4 returns on airmiles "ed above 31, 000 I queried 4/9 ...
I booked airline tickets on the internet for SAA flights from JHB to CT. They were code share flights, which I was not aware of. I telephoned 3 days before the flight to request wheelchair assistance for the 2 passengers. After ENDLESS telephoning around (this took 2 days) they then told me my ...
Last month SAA check-in kept my bag back while i waited in line watching a chappies chewing cow talk on the phone to pay for a overweight bag, my bag never made it onto my flight, i missed a connecting flight because of it and an important meeting, not to mention had to pay for a new connecting ...