The Nedbank SAA Voyager Linked point system has got to be the absolutely worst programme ever.
Firstly no correspondence is issued to inform clients of the benfits accrued and the call centre service is pathetic both with SAA Voyager and Nedbank.
Then when clients do enquire they take weeks to get back and then saying that I qualified for a free ticket but due to lack of correspondence of their side it has already expired.
I will be looking for better bank and forget about SAA Voyager their is no words for them
Service Request No: SR469285
Date: 10-Oct-2013
Membership Number:
Re: Voyager Department
Dear
We hereby acknowledge receipt of your letter dated 07-Oct-2013 16:56:00.
Kindly be advised, you qualified for a Companion Award International on 28 September2013, the award expires 27 September 2014.
Please contact the Voyager department on 011 978 1234 to process the companion award and book flights.
For ease of reference in future correspondence regarding this enquiry, please quote your service request number as provided above.
Regards
Voyager Contact Centre
0 comments