I noticed while trying to make a booking that I was missing voyager miles. I discovered in my statement that miles had been taken away on 24 Nov 2013 for activity that took place on 23 Oct 2012. My first call to the call centre (0860003145) didn't help as the agent couldn't tell me what happened, I ...
Since the 20th November 2013 I have been trying everyday in vain to book a flight via the SAA call center in town... They dont answer the phones at all... I am the only person on duty at my office so I cannot leave to go in to town to buy a ticket in person also just my luck that the online booking ...
My crew arrived in Libreville from JHB on Wednesday 27 November 2013 without their bags. I arrived on Friday 29November 2013 without my bags but the passengers from Wednesday's flight's bags arrived on that flight. So I was told my bags would be there on Saturday, went to the airport with no luck ...
Have sent complaint through to SAA about 2 weeks ago after a bad experience in Brazil. Although I have received an response acknowledging receipt and indicating that someone would contact me, up to now no-one has done so. My flight to South Africa was delayed and SAA handed out meal vouchers. When ...
I have been a Voyager member since 1995.Ever since their website changed last year I have been experiencing endless problems in allocating lost miles. The call centre agents tell me that they cannot help despite me having ticket numbers, boarding passes and tax invoices. They do not respond to any ...
My director left a brand new sports jacket, from our UK company, on an inbound international flight from Dubai - Jhb. He realised his mistake about 2 hours from departing Jhb airport on the Friday. Over the next two days I was in contact with the lost baggage (local & domestic) departments ...