Good day My name is Firdows Burns. On the 20th of November, I flew with SAA from CapeTown to Johannesburg, and then to Mumbai. Trying to be productive I check myself in online the night before. The next morning, I check in my bag and receive boarding passes for both flights. All went well. Until I ...
SAA cancelled mine and my wife's overseas business flight and never notified me of the cancellation. I arrived at the airport at 6am only to be told that the flight had been cancelled. SAA say they sent out an email but this was never received by my email server. I was then forced to pay R36000.00 ...
Was told as I boarded the aircraft that there was no more space for hand luggage and I had to check my tiny bag in the hold. I asked politely if I could put the bag under the seat in front of me as it was full of valuables. I was told "No - and if you refuse we will take you off the flight and ...
I was on board a flight to Gabon departing on Friday 29/11/2013. When I arrived here I discovered my bags were not loaded including those of other passengers, possibility is aircraft was overloaded and instead of loading baggage belonging to passengers on board, they loaded only passengers to push ...
I would just like to thank Lubyabalo from Fly SAA (0861 606 606) for his speedy response and getting the job done after not winning with any of the other Customer Service people for 4 days. Thank you again! ...
Booked flight SA1274 - 1 Dec: PMB - JHB at 12h35. Checked in 1 piece of luggage & waited at the gate.By 12h30 plane had not arrived. I walked through security & back into the check-in area where a crowd of confused passengers had gathered. Upon further questioning, an abrupt man behind ...