We were on flight no 0834375087939 leaving king shaka. About 30 Min into the flight the we heard a noise and the plane suddenly lost altitude and started to vibrated excessively. We were told to do the brace command and wait for further instructions. The air hostess then started to explain ...
I called SAA/ SA Airling (0861 606 606) on Friday, 6 December to enquire what the procedure would be to change a flight. I had booked a return ticket for a family member DBN - Nelspruit 13 - 16 Dec. She has been hospitalised unexpectely and had been advised by her cardio surgeon not to fly. I was ...
I have been a voyager member for the past 11 years. My account was dormant for the past 2 years and I have misplaced my login details. I commute weekly to Jhb and do about 12 flights per month on SAA. I have sent SAA a request to re-activate my account and fwd the login details to me. They ...
Last weekend my daughter flew from Cape Town to Johannesburg. She was booked on the 18h20 flight from Cape Town. It eventually departed at 22h30!!! Explanation given... no flight crew!!! She flew back to Cape Town last Sunday evening and the planes "flaps" failed on landing. Tonight my ...
I have been trying for weeks to chnage the name on my voyager account in order to claim missing miles to no avail - Lebogang at the call centre promises to get back to you but doen't, countless e-mails and faxes sent but no response. How hard is it to understand that I want to change my surname ...
Our Company spends conservatively R500 000.00 per year with SAA and hence the reason I am not taking this matter lightly. My business gives SAA our full support and we are getting absolutely nothing in return. We are being treated like common " once off " customers and I am not going to ...