I am absolutely appalled by Resolution health's contact center, i got transferred to 5 different departments, just to confirm optical benefits, and held on for 40 minutes... this is SOMETHING TO LAUGH ABOUT!!! and something needs to be done, the one call center consultant is as STUPID as the ...
I had to go for a calcification operation last year in July. I went to the surgeon on the Wednesday and he advised that he wanted to do the op the following day. Well, long story short, i couldn't go the following day, as Resolution refused to authorise. i was in so much pain, couldn't move my arm ...
ON THE 31ST OF MARCH I VISITED THE EMERGENCY ROOM WERE I HAD X-RAYS DONE NOW THE MEDICAL AID DOESN'T WANT TO PAY THE PROVIDERS BECAUSE I DON'T HAVE PRE AUTHORISATION. WHAT ON EARTH IT WAS AN EMERGENCY. THEY ALWAYS HAVE AWAY NOT TO PAY MY BILLS. RESOLUTION IS SO PATHETIC. 2 WEEKS AGO I ALSO ...
I've tried numerous times with e-mails to Thandeka to please confirm what the status is of my claims that were send to them more than ten months ago. I also lodged a complained on Hello Peter on the 28th of April 2013, and still no response. Is there someone in Resolution Health that can assist ...
Resolution Health cancelled my family's cover without notifying us, leaving us without medical aid for 10 months without us even knowing it. This after being a client for 9 years. My salary was paid in a day late and one debit order did not go off, so they cancelled the cover without notifying me ...
Problem 1: I spoke to a Resolution Health consultant last week Friday to follow up on a claim I sent through several times since January! He promised to call met back the same day, which he did not. I am still waiting for some kind of response regarding this claim, which is absolutely rediculous! I ...