I foned this company as the Hospital advised me that claim for son were not settled, i spoke to a lady by the name of Khensani who didnt know what she was ding or sayong to me, i had to repeat myself 4 times before she could even get what i really wanted, i spend 20 minutes on the line with her ...
In December, as required, I obtained clearance for my annual check-up as per the Prescribed Minimum Benefit Programme'. Subsequently when the accounts were submitted Resolution declined payment of both the doctor and the pathologist accounts on the grounds that the doctor had used the incorrect ...
I submitted my chronicle medication claims on the 23rd of July 2012 and another one on the 30th of November 2012. On the 11th of December 2012 Thandeka send me a mail requesting my new banking details and everything was send back to her on the same day. Since then I heard nothing from them nor ...
I DONT KNOW HOW MANY TIMES I HAVE SENT THIS, COMPLAINED ABOUT THIS, RECEIVED APOLOGY LETTERS, AND CALLS, AND NOTHING HAS BEEN DONE!!! I HAVE NOW BEEN HANDED OVER DUE TO THE INCOMPETENCY OF THE CALL CENTRE AGENTS, MANAGERS ETC... SERIOUSLY!!! ...
I HAVE HAD 4 SPECIALIST VISITS THIS YEAR AND NOT 1 OF THEM HAS BEEN DEDUCTED FROM MY SPECIALIST VISITS THEY GET DEDUCTED OF MY GP VISITS. WHAT THEY DON'T TELL YOU IS WHEN YOU WANT TO CANCEL YOU ACTUALLY HAVE TO GIVE THEM 60 DAY'S NOTICE AND NOT 30 DAY'S. I ALSO HAVE A CLAIM FOR MY SONS BROKEN TOW ...
Not one of my claim with this useless organisation has been dealt with in a professional manner. The incompetence and no care attitude is mind boggling. I urge everyone to save themselves the frustration and stay away!!! I submitted my dental invoices to the dedicated dental claim centre. True to ...