Please note that i will be lodging a formal complaint with the Council for Medical Aid Scheems against Resolution Health. My complaint from 10 May has still not been attended to properly. it is now 23 May. The consultant Danielle Whitebooi is not getting back to my emails. I requested that a senior ...
Resolution Health has refused to give me authorisation for neck manipulation and facet joint blocks injections on my C5/6/7, claiming its a radiology procedure, therefore will be done without anaesthetic, my specialist is speechless that this painful procedure can be done without it. My radiology ...
The medical aid refuse to make payment of an account incurred on 24 January 2011. Netcare Mulbarton Hospital have correctly submitted all documentation repeatedly (I have a record) and so have I. We have references for all communication with Resolution Health over the past 2 years. In the beginning ...
Last year our son was born and due to unforeseen circumstance's he was sent to ICU, the specialist over him asked for x-rays of his heart and lungs, our son stayed in ICU for a week. The hospital account was not paid in full nor were the x-rays we were under the impression that we were 100 % cover ...
My son went in for an operation on the 10th April 2013, half the accounts werent paid and had to be re-submitted, the dentist account as vertually paid up in full the second time it was re-submitted, even though we were given pre-authorization for full balance, but the hospital bill is an ongoing ...
Every time I am sending a claim to my medical aid I have to phone a month later to ask when they are going to refund me. I do send my claims to two e-mail addresses and I also fax it only to be told each time that they only received a paper copy. Resolution each time I phone you there is a ...