I recently attended a conference at the Protea Hotel in Midrand and was truly blown away with the excellent customer service and overall experience. The staff members were pleasant, friendly and helpful. The venue itself was stunning and the attention to detail was spectacular. The breakfast buffet ...
I cancelled my membership more than a year ago (a few days after a consultant called me about this prokard) because what she had told me was not the real situation about these vouchers. my account remained active and only recently have i noticed that i was not refunded. i have given prokard 2 ...
I applied for a prokard on line, tried to pay with my credit card 3 times but on line banking kept on giving me an error msg. Next day I received msgs from my credit card of the 3 error payments going off. On Monday at about 9am I emailed Prokard with my query and I received a call within half an ...
We spent the weekend of 21 - 42 September 2013 at the hotel. We have a Protea Card (have had one for almost 20 years!). We paid cash for all our meals. The Saturday night was total chaos in the restaurant - it seemed as if there was a shortage of staff. We waited almost 2 hours for our meal. We ...
The room I was booked into was really dirty, the curtain was dirty and torn, gave immediate impression of lack of care. The hand basin was full of mildew on the upper edge of the basin, went to shower and the ceiling of the bathroom was full of mildew and yellowed. I switched on the light to the ...
We had dinner on fri 10 at the fire and ice hotel. We all ordered together and my husband and I did not get food everyone at our table was almost done with there meals when the manager eventually came over to us to explain that there was a mess up in the kitchen I then told him that I'm pregnant, ...