I stayed over at Protea Hotel Cumberland on Worcester on 5 December 2013. I made the reservation through SafariNow. Upon check-out, I was informed that SafariNow has not paid Protea Hotels yet for my reservation and that I had to settle the account. This happened despite the fact that I had proof ...
I am still waiting for a previous complaint to be resolved. A Manager phoned me from head office and told me he is busy resolving the issue and will get back to me. It is now a month later and I have never heard from him again. ...
We won a Protea Hotel voucher that says we have a stay at a Protea Hotel for 1 night, we tried to book in at 3 different Protea Hotels, each of them had an excuse and refused to help us with a booking on the voucher, bad bad service!!! We tried to phone and complain but its impossible to speak to ...
I booked at this establishment for the weekend of the 30th November 2013. On the morning of December 1st, my wife woke up to find that the hotel room door was wide open, after having double locked the door the previous night. On inquiry the next morning, we were informed that management were ...
My boyfriend took me to the Fire&Ice as a treat for my 30th Birthday. We tried the restaurant. We were firstly seated at a table next to a leaky fish tank - the cleaner had to come with towels every five minutes to try and mop up the wet mess our feet were in (I understand that the leak was not ...
I have checked in the hotel on Friday 01-November-2013 and the lady at the reception reserved a R2000, 00 purchase on my platinum cheque debit card, then sunday the 3rd when we check out she told us that the reservation that that we did was not really a payment and we need to pay the full amount ...