BACKGROUND I booked a night's accommodation at a Free State hotel only to find, later, that I had used an agency that had also charged me a substantial "commission". I was only made aware of my error upon checking in as the price quoted by reception was about well below what I had already ...
The hotel and pool area is really lovely but had a bad experience yesterday, the service at the pool area was really bad we waited 20-25 minutes for our drinks order every time and the pool area was not even busy and there were 4-5 bar tenders behind the counter. The food wasn't that good and we ...
After booking for a protea hotel president 2 months in advance, the room allocated to me and my family was in a smoking zone and not upgraded (very old) compared to the other rooms on the 3rd floor and above. When reporting the room issue to the front desk manager (Paul Rivet), he did not even try ...
Thank you to Andrew and the wonderful staff at the Fire & Ice Cape Town for making our stay as pleasant as they have. They went to the extra mile in ensuring our stay was comfortable and responded to our every need efficiently. Customer Service is the attitude you truly display. I encourage and ...
On Monday, due to business, I was forced to stay over in Richards Bay. After checking the internet I decided on the Imvubu Lodge. Upon arrival I had to wait about an hour to check in. This as the clerk was busy doing a large booking for an SAPS training course. Although the clerk handled it well, ...
My printer at home broke and I had to urgently get documents printed. In a total panic I went onto google and got the nr for the Protea Hotel Roodepoort, 24 hour business centre. I called to confirm if this was the case and Thembi answered the call. She was so friendly and assisted me with all my ...