Dear Protea Hotels. My wife and me stayed at The Bay Shore Inn in Richards Bay over the period 27 - 29 December 2013 in room 318. On the morning of the 28th of December we went out of the hotel and returned after lunch to find that our room had not been cleaned. Only the old towels had been ...
My friend, boyfriend & I stayed at the Fire & Ice hotel in Melrose Arch on Saturday evening. My friend was given two complimentary rooms at the hotel. We arrived in the afternoon on the Saturday, and by 4pm, we made our way down to the pool/bar area. it had been raining earlier, so all the ...
I attended the Christmas Lunch at the Protea hotel in Hilton in 2013. To say my family and I were disappointed with the service is a grave understatement. The service was appalling! I had to ask at all times three times before anything was done. The worst bit was ending up with a table with lunch ...
On Thursday 19th December 2013 08:35 am (cell phone record in possession) my husband together with my 10 year old daughter made a call to the hotel to make a dinner reservation for the 20th (6:30pm) to celebrate my birthday. On arrival on the 20th in the evening we were utterly shocked to be told ...
Booked a conference room to conduct all day meetings in early November. Discovered the room allocated to us had no aircon on a 35 degree day, which they failed to tell us. The banqueting manager's response was "Oops, sorry we forgot to tell you". The door would not close either, we had to ...
We stayed at the Protea Hotel Hatfield and work at the DBE offices in Struben Street. Throughout our stay I experienced good service from ALL the staff. On 11 December 2013 we could not travel into the city to work at DBE due to the closure of the streets. I ask for permission to work in the hotel ...