I stayed at the President Hotel in October and was due a refund (approx. R2000) which was supposed to be paid back into the company bank account. After countless emails and phone calls the money has still not been refunded nor any response received from the hotel. ...
We booked a one week stay at the Edward Hotel last minute, using a 3rd party provider. We booked on Thursday to arrive Sunday 22 Dec 2013. We specified our requirements that we need provision for baby triplets and that we will be arriving after 4pm. The porter ignored us as we drove to the ...
I was booked in from 28th Dec-2nd Jan. When we arrived I unpacked all my luggage and my bag with 6 pairs of shoes (3 x pairs brand new that I bought at Gateway) I remember putting under the table with the hairdryer to put it out of the way. I wore a pair of takkies from the bag on the 1st evening ...
We were given a menu to order but only after wanting to place our order we were told that the menu is new and everything on it is not available. That was very disappointing and unprofessional to put out a menu but not serve what's on it! ...
Overall experience at your Karridean Protea hotel was pathetic. I do understand this is a 3 star establishment but that is no excuse for the poor condition and pathetic service from your staff. Overall condition of the hotel was not what I have come to expect from Protea. Cleanliness of your check ...
I am currently on holiday and staying at the Protea President Hotel. After sitting with my family at the pool the whole morning, we left our belongings to go up to our room to use the toilet, only to find our belongings had been removed and our chairs given away. We were told by the staff member on ...