A few years ago I joined Protea hotels loyality program & after which I always insisted on staying at Protea hotels & was given a card which we ticked off & after a certain no of nights I was then issued a voucher for 2 free nights with spouse which DID NOT have an expire date. I tried ...
I recently was coerced into purchasing a Prokard and was told about all the "benefits" but what was omitted was that should the standard rooms not be available I would have to pay in extra. When ever I tried to book the rooms are ALWAYS not available. I was advised about the room upgrades ...
Shockingly bad service..first no waiter for 20min then get told some of the desserts are unavailable and when I finally settled on one it arrives after 30min, orange creme brulee that looked and tasted as though it was made 2 days before. tasted like butter, even the mint and strawberry used to ...
I was invited back to the Protea Hotel after my complaint, and I have completely changed my opinion about the restaurant at the Hotel. Excellent & attentive service from the restaurant staff as well as the Food & Beverage Manager, delicious, perfectly prepared food and a good atmosphere. ...
I have re-registered as a prokaeprd member to make use of previous unused vouchers as well as new vouchers issued. I find it impossible to get a weekend booking in Durban or Gauteng even during off peak periods. All on-line booking attempts lead to SOLD OUT. Why hoodwink and persuade customers into ...
What a nice experience we had here at the protea hotel!!! From reception right through the cleaning staff!!! All friendly and always greeting with a smile! I read the reviews before hand and I agree, this feels much better than just 3 star service! Well done!! ...