I recently phoned OnePlan, since I've sent numerous mails regarding the refund of claims. The problem started when I received an sms saying that my OneCard has been refunded. The SAME card I didn't use, because I don't have the pin, they can't give me a new one and asking for a new card gets you ...
I was at the doctor and promted the *120* the loaded my card with the funds but I lost my pin number, i called the call centre and they gave me a number to sent my sms to 34246 to reset my pin number, i did that as intsructed and nothing happened did it again called the call centre six times ...
WARNING - STAY AWAY FROM ONEPLAN Claims are slow. Extra money taken out of my account without permission. Hypertension loaded on my policy - but nobody has this problem. premium loaded with hypertension risk fee withour my permission. Spelling on original contract wrong, had to have it fixed. ...
I am extremely disappointed. I have made numerous calls and wasting my time on the phone, and yet no one takes ownership. I have received automated emails "We have assigned your case "URGENT AUTHORISATION - Policy" and yet, no other responses nor feedback. Please can someone call me ...
I have been trying to get hold of One plan customer service since yesterday on 010 001 0141 and it says that the no doesnt exsist, I then sent an email from their home page and another email to someone in customer care have had no response. I have also sent a message as a new customer wanting more ...
HI My father in-law was admitted to Ferncrest hospital in Rustenburg. The doctors got authorisation from Oneplan for R85000. My father admitted with a stomach ulcer that burst so he was bleeding internally. After they operated on him he got septicaemia and was admitted to ICU. My father passed away ...