I have been a member of ONE PLAN MEDICAL INSURANCE for the past 3years, we have had issues with the customer service so when I requested an admin error to be corrected I was totally surprised that it was dealt with professionally and in a timeous manner, thank you Farrial Poulton for your ...
OnePlan has a sophisticated system of messages and emails to tell you when you owe, when something is paid and when you've loaded your card... but I am YET to see that it works efficiently! I've been a customer for one year and I am so SICK AND TIRED of their claims department NOT getting it right. ...
I contacted One Plan as I had an emergency dental procedure to claim for over a week ago. I have paid for the services myself and needed the cash back (as they promise) within 3 days. I specifically took over their extra dental cover for situations like this. I have got absolutely no feedback or ...
Email sent to Nadia in Dec 2012 for Optician app, funds not loaded. Got a hold of Ronald after numerous failed attempts to contact Nadia. I could only get app in Jan 2013. He checked with management and reverted to call him in Jan and he will load funds. Numerous attempts in Jan failed to contact ...
My account details had not yet been updated, and Masechaba not only corrected that, but also effected it immediately, when it normally takes a few days to do. She also called to confirm I had received her email, and kept me updated. She sorted out a new card for me, and sent me an email confirming ...
Hi there Just wanted to say Thanks to Farrial Poulton for her great service on my OnePet Card. I was refunded verts fees which is another thing to be happy about!! and then forgot teh PIN for teh debit card. Farrial explained how to reset teh pin and sent me an expample and in 30 seconds I was ...