I have had a claim for refunds in for a few weeks now, each time I would get an email saying that the case has been closed, only to have to phone again to find out what is the outcome. I emailed the query through 12/02/2013 and Ronel Naidoo was assigned to the case, this morning I phoned and ...
I put in a claim a month ago for an eye test, I with-drawled the money and paid my optometrist in cash, I then faxed and e-mailed my proof of payment to One Plan. I received numerous sms's and e-mails saying I must send them my POP. After 5 e-mails, 2 faxes and numerous phone calls, I ended up ...
I have been a One Plan client for little over 5 months, I have never received bad service from One plan as such untill this past Monday, I had developed pain in my teeth over the past 2 weeks or so and was actually on a waiting list for a dentist. I struggled for 2 days to get assistance from One ...
2 weeks later no response but endless promises to contact me and finalise my refund My patience has really worn thin - Have complained to the organization itself, gave them a chance to rectify, also complained here, now will take it highe ...
I did blood test in Dec and was only told in January that i used the wrong account to do the pathology test, i was told that an amount of R209 will be dibit on my account on the 1st Feb 2013 and put back on my one card, They manage to debit my monthly installment of R386 for Jan and another R386 ...
I would like to advise anyone who is thinking of taking out medical insurance with One Plan NOT TO DO IT! Since taking out my policy I have had to run after them for everything. I've always waiting and fought to get my claim paid to myself or it wasn't approved in time for the money to be loaded ...