I am relatively new to the One Group/ One Plan Hospital plan and recently had a accident where fell down the stairs and had to go for x-rays at the emergency rooms, over all how the system works is still a little fuzzy to me as I was battling at first with this but came right eventually, after all ...
I had queried a premium deduction that was incorrect, I had prevously queried this and the reply I got was "do not worry someone will call you back" and nothing happened. I called this morning and Lucy took the trouble of finding out what exactly happened and sent me a form to claim my ...
I would like to take this opportunity to thank above-mentioned lady for helping me get my onecard after having problem for quite a long time. Thank you Masechaba and keep it up with your good work. You're very much appreciated. ...
My debit order didnt go off this month and I didnt know why. I called the customoercare and I spoke to a very helpful guy called Brian who informed me that I had been debited twice the previous montyh due to me changing accounts. He asked me to go check my statements and get back to him, which and ...
All I expect is a reasonably intelligible response to my multiple telephonic and email queries surrounding my simple cancellation. Its a simple cancellation. Its a cessation of the policy. Its in ENGLISH! Instead, I have emails sent to my email adressing some other person. When quering this I am ...
I subcribed to oneplan in dec and was assited by nkululeko and early jan asent nkululeko an email that im not like the plan anymore and he should cancel it... and end jan my a ccount was debited twice a nd i went to my bank reverse the account and called the contact centre and was advised that they ...