Oneplan, this is pathetic. Can you please correct your details on you website? I have tried numerous times to contact you guys and never know which route to take. If I mail [Email Removed] which is the email address on your website, I get a email failure message back. The message is: This is a ...
I went to the GP on 28/01/2013 but couldnt use my OneCard to pay so paid with my Std Bank card an email on 13/02/2013 said that a representative had been assigned & on 14/02/2013 an email was received that said my case had been closed. On Wednesday 27/02/2013 I received an sms to say that my ...
Just like to give credit where Credit is due. I am an Executive member of the Oneplan Group. Have to say at first I was really disappointed with their customer service and the way they handled their clients. After receiving no joy from regular representatives, I asked for the supervisor. And was ...
I simultaneously added my 2 yorkies on OnePet medical insurance. Someone only loaded one yorkie and about half a month later the other one. Made an appointment for the one who was loaded late at the Vet and sms'd the claim throught to get funds available for the Vet visit. It was declined. Spoke to ...
As we all know, submitting a claim and actually receiving the funds from a medical aid/insurance company is really difficult. But look no further then ONE PLAN if you want helpful, knowledgeable personnel that will help you submit, activate cards and inform you of easy ways to deal with the company ...
I received the most terrific service from the claims processing agent by the name of Lucy Baloyi. She was extremely curteous and highly helpful. She is also knowledgeable in her department. All round efficent and wonderful service!!! Keep up the good work Lucy and Oneplan!!! :) ...