In the time that I have been with Oneplan, I have had many bad experiences. Often having to speak to numerous people to help resolve a matter. When I was having trouble getting feedback on a refund that was due to me, a friend gave me Thabang's email address stating that he always gave her ...
I've put my mom on the OnePlan Hospital plan. The policy takes effect as of 01-03-13. Firstly after enquirying about this I was contacted on numerous occasions by Tumi who explained everything thereafter I signed up. On Tuesday afternoon I received an SMS stating that the sum of R877 will be ...
I would like to say thank you very much for the clued-up way in which Theresa handled my query - and all in one call, common sense is certainly a valuable characteristic in the customer service industry, I commend her for using it to solve my query as efficiently as she did. Best Regards, Phiana ...
Thando Qobose is very professional and gives feedback on time. After numerous previous problems with Oneplan's client service center, it was a breath of fresh air to deal with this professional lady. Thank you very much! ...
I realized that i did not have any medical coverage about two weeks ago. I contacted One plan and it came to my attention that when paying my bills I used the incorrect reference number. I contacted Theresa Maakelo and the issue was resolved swiftly and professionally within 2 days. Thanks a lot ...
This is now the second time... Its a month now that I am waiting for a claim to be refunded. First the invoice I sent needed a doctors stamp, I sent it, then it was not clear enought. Eventually the money was paid into my one card only to be reversed again, not only once, but twice!! I was assured ...