I would like to lodge a complaint on behalf of the company i work for, we have send 5 e-mail request to cancel our contract, where by we receive a automated msg that a agent will contact us soon, this is since 29/004/2013. We have also called into the call centre on the following days with the ...
I had purchased a NeoData device on the 11 November 2012 for R799 on promotion and after approximately 6 months of usage was surprised when my device had one day stopped working. I phoned Neotel to investigate the problem and was told that my balance on the device was now 0. The data on the Neodata ...
We ported our lines from Telkom to a Neotel. We received the phones and i saw that one line wasn't working. I phoned neotel to please assist in this matter, they tried to help me but didn't get very far. They told me it will take 24 hours to activate the line and after 24 hours the line still ...
I was having problems with recharging my prepaid phone for 2weeks and i run a business but apparently Neotel having been claiming to resolve this recharge issue since 2 weeks back and the agents always provide a false appeal as to try recharge after an hour. Honestly what type of a Service Provider ...
After 1 week of battling with my Neotel modem and 1 week of calling technicians who were not able to assist me, I was ready to visit the Neotel centre to hand my modem back to Neotel because I was fed up. I thought I'd give Neotel one last try. I phoned the call centre this morning and I was ...
I have been tying to get hold of a technical advisor to find out when they will install my signal booster. Well I have been on hold for the last 25min. Even the head office no I have been put on hold. What the??? O, but your call is valuable to us,!!! ...