If it were not for Didi and her outstanding customer service, I would have told Neotel to get lost. The GM himself never even got back to me concerning the shocking service I reported to him!! Didi was outstanding in resolving the issue! ...
On wednesday I sent an e.mail to the technical dept requesting where or how I have my handset fixed as it is not accepting a charge. All I got was an internal e.mail sent to another dept telling them to attend to my query. I have still not heard from anyone. After 5 days, and they are in the ...
I gave written notice to cancell my current contract and move over to a new contract. 3 Minutes after submitting the notice, I received a call from Neotel by a person called Rebo. Well done! I hope management take note of the service provided and give him acknowledgement. ...
We have managed after three month to get address and billing correct (but lets see what deductions follow at the end of this month as anything is possible with neotell). The billing part is now solved hip hip... but now totally disconnected. Technical phoned me to solve the matter but i was ...
I had applied for a Wimax internet account with neotel in October 2012. I went to their office at Cedar Square and I was told I'll get a phone call from their credit department to see if I qualify. I was called and then told I was to pay R800 for the line. I went back to their store at Cedar Square ...
Account reference - R000185324 Years pending - 2011 - 2013 I have paid R1500.00, Nov 2011, you couldn't't allocate allocate the amount as i have proof of payment. At the same time i have cancelled my account. Closing the account via telephonic and e-mail. My account got closed in January 2013. The ...