On Monday, 02 Sept 2013, I contacted Neotel to confirm their network coverage in my area. As per the sales consultant, Rebotile Mokgadi, it was verified that I enjoyed excellent coverage and all Neotel offers were eligible in my area. Delighted after establishing this, I proceeded to do an outright ...
Neotel does not charge a monthly service fee for prepaid phones. They blatantly disregard the fact that the client still has available airtime on the prepaid line and discontinue service without notice of the impending discontinuation of service and place a requirement upon the client to recharge ...
Despite being assured that my complaint had been rectified and that I was no longer being billed for a second line, today I have once again being debited for two lines. I was assured that my account was in credit and I would not be billed until the credit had been used up - not in fact the case ...
We recently got a Neotel voice line at home and after quite a few calls and complaints eventually got it activated. Very quickly we realised that there is no signal in our area and the phone is basically useless to us. When I called the call center, they said that we have to put up an antenna at ...
Neotel's email system keeps falling over. This is the third time in the space of about 2 months. I use Neotel for a home office and look unreliable to my customers by not replying to emails soon enough, due to Neotel's unstable email systems. Whenever I ask what the nature of the problem is, no-one ...
I called many times and advised neotel about the incorrect billing to date they have not refunded my account. All the agents says is its finance for approval. Why is this happening. My ref is SREQ 95159749 ...