For 3 years now we have had nothing but horrific service from them, no resolutions to an on going problem of calls dropping, bad reception etc etc etc. Everybody promises to come back to us yet nothing happens? ...
I reported a fault with my internet last Friday morning and because it was a long weekend and Neotel does not do weekend servicing, had to wait until Monday for someone to attend. They say (a LlE) that all problems are dealt within 24 hours. They did not allocate my problem when I notified them ...
I paid for handset last week Monday 05.08.13, which has still not been delivered. When we went to the N1 City branch we were told that we had to phone there call centre and confirm payment! () Needless to say we left with out the handset, and after a false tracking number which was given last week, ...
Someone from a higher level should really have a look at the accounts department here because it is a circus. I have never been so disgusted in any service. I have sent numerous emails and proof of payments to the accounts department to try and resolve the matter. I have a debit order with Neotel ...
After Wriiten Agreements with top Management plus cancellation in writing of our data we are still being billed for data. Do we have to respond via HELLO PETER to motivate any action from this service .. THE ACCOUNTS DEPARTMENT IS THE WEAK LINK TO THIS SERVICE PROVIDER ...
Account no R000730652. This is my 2nd complaint I am lodging via hellopeter. 31 August I had a response that my problem will be sorted out. No further response since then. I am now going to ICASA for them to sort out the issue. ...