Tried to "upgrade" and nothing could be done correctly, even a month later Neotel couldn't deliver on what they stated they would. Now billing incorrect. Nobody is accountable and nobody knows what is going on. ...
I made a report here on hello peter about the shoddy service Neotel gives its customers and how they have refused to refund my money. My ref number is SREQ_84242305. This was on the 29th of August. I got a mail from Neotel on the 3rd of September saying that the matter has been resolved, only it ...
2nd complaint. last year Oct I cancelled Neotel. I have since been calling, emailing and threatening them on a monthly basis, only to be made false promises of the refunds. I have never ever signed a debit order as I used to do eft payments. The moment I cancelled the contract they started debiting ...
In June 2013, I requested a downgrade of my NeoConnect Lite Unlimited Data service to a NeoConnect Lite 50, for voice service only! I supplied all of the requested documentation to the Sales Consultant, and was informed that I would be billed R429 p/m once again, and the difference on top of the ...
Long story short. I had a neotel line and data, it barley worked so I cancelled it. They then said i owed them the equipment and a cancellation fee. I returned the grear to cedar. I hear nothning for months, then they debit my account for R1550. I ask why they say due to equipment not returned. So ...
I have had a pre-paid Neotel phone for just over 2 years now. All of a sudden I've discovered that if you buy airtime for the phone you have a specific deadline in which to use the airtime, or your service is suspended. I sent them an email via their website over a month ago about this ridiculous ...