I have been with MWEB for many years, and have had a 4 Mbps Premium ADSL account for almost two years. In May 2012 I filled out all the relevant ADSL line migration request documentation and sent it to them. I was notified that I need to settle my outstanding Telkom balance before I can be ...
On 20 March I emailed Mweb's technical department as I am having an issue with browsing the internet, most of the time pages simply won't load due to extremely high latency. I waited 12 days for a response saying that it is probably due to the Seacom issue, which occurred after March 20. I then ...
This matter is still not resolved. on the 22 Feb I paid the said amount over and cancelled the contract. I received written confirmation that the account was up to date till the end of Feb and the contract now cancelled., No further monies owed. This was confirmed by Victoria Benjamin. Only to get ...
I struggled 2 weeks to get any form of true service from MWeb Business. I was handed from one consultant via the call desk to the next and the next (Nkosi, Thabo and Sipho). Phoning several times daily to find out what was the issue with my order for internet as a business, all I heard was "we ...
I run a small business and have numerous clients who run their email over a Google mail server. In their superior wisdom Mweb has decided to block incoming mail from all Google mail servers. Brilliant move Mweb - especially considered that Google has more mail users than the whole of South Africa ...
Dear MWEB. Thank you for agreeing to cancel my server hosting contract. I see my services were stopped on the 1st of this month but my account was still debited on the 01/04/2013. I have left phone calls and email for you people to credit my account but so far its been 2 weeks with no contact!! Oh ...