It has now been more than 16 days since I sent my application for a MWEB uncapped adsl service. The service is still not active. Anthea Makibi is currently dealing with the problem, what problem could there possible be. She advised that she escalated this to her manager. I am honestly regretting my ...
I was informed per email that the platform change was successfully done for [URL Removed] I received a new username and password and contracted my web designer for a day to populate my website. I was even congratulated on my new website (which did not work). I believe Mweb is not going to reimburse ...
The problem I am having with Mweb is that the usage on my data is incorrect for the last 5months they maintain I have used my my 5 GB an I say no cause I have a usage monitor on my desk top and when I query this claim they have all the excuses for e.g.. in the month of March they claim I had used ...
For the past few weeks mweb ADSL has been virtually unusable which has cost me money. I am on leave and am wanting to cancel my ADSL with them and have no access to a scanner. They are forcing me to complete a form to send back to them. How when I have no access to a scanner In Mozambique? I need ...
On the 28th of February I submitted my application forms to have my current 384kb business ADSL account upgraded to a normal 1mb ADSL account. It's now the 4th of April already and Im still waiting for this process to be completed. The last response I got from the person who is working with my ...
Dear Sir/Madam Could someone please assist me with how I would go about finding out why I am being overcharged. I have sent four emails and tried to phone but I am really getting fed up now. Surely someone working in your billing department reads the emails and calls the customer? I would ...