Hi, I have had a problem with my email address for 6 or 7 days now, which is unacceptable. A very courteous man called me on Monday after the complaint was registered on this website. He said he would take this on personally, I have had no follow up calls, nothing. I cannot even call him. This ...
Dear MWEB, I used to use MWEB as a business tool. On the 22nd of March I notified MWEB in writing that due to the un-usable quality of service I was cancelling the service with immediate effect. I had been on your self service panel and there was no solution, nor any cancellation process. (The ...
I was billed R2400 this month, I have sent out a complaint and all I was told was that the amount is correct. Please explain to me how the charging a client R2400 is by any means normal? I moved house 2 months ago, I cancelled the old line the day of the move. The new line was installed by Telkom ...
Good day This is a complaint about one of MWEB's Internet Specialists (as per his email signature) who helped me sign up for one of their packages. After being on this package for a while I decided to downgrade to something more suited to my needs so I contacted Faiek Mohamed via email. After ...
Hi, I have also called the help centre numerous times waited about 20 mins for each call. I have politely be told that my problem has been elevated to some other centre. It has been almost 5 days now with no help at all. ...
So iburst has now been unavailable for 3 days, since Wednesday random connectivity. Currently it has been down for 12 hours, if the tech support is correct it is more like 24hours. So now I have to use 3G even though I already paid for my MWeb data, 3G is a lot more expensive. In this day and age ...