I have been with MWEB for many years, and have had a 4 Mbps Premium ADSL account for almost two years. In May 2012 I filled out all the relevant ADSL line migration request documentation and sent it to them. I was notified that I need to settle my outstanding Telkom balance before I can be migrated. This was swiftly rectified. Since last year I have resent and requested migration 4 times without any response from MWEB. I have tried the MWEB online upgrade option so as to include my ADSL line rental. Every time I have tried it (over several months now) I am met with some error. The error I am receiving today is:
Something went wrong!
Unfortunately an error has occured. Please try again later, or call us on 087 700 5000
I have tried calling the MWEB call centre 6 times today from both the MWEB VOIP phone and my cellphone. Everytime once I have completed the automated selection options absolutely nothing happens. The call does not disconnect but no one answers.
If this post does not get MWEB to respond and resolve my issue, I will be switching to a different ISP. (Considering also the poor internet speed (not due to SeaCom down time) I have been experiencing as of late)
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