I Received and email on 27 January stating that our Internet account will be throttled because we do not comply to Mweb Fair Use Policy. We were using too much cap on a "UNCAPPED" account. Usage patterns were changed on 27 Jan but on 5 Feb the account was still throttled. Called the call ...
After my report on the 30 January 2014 I got a quick reply from Mweb but to no avail it is more than 3 weeks now that I have joined Mweb and are still not able to connect. I have had several IT specialists contacted me but no one has corrected the problem. Thank you Mweb I no longer want your ...
I contacted support 5 days ago, get a canned response "Thank you for taking the time to contact us at [Email Removed] This is an automated reply. We have received your email and it will be attended to within the next 24 - 48 hours." 3 days after I reply "Do you always ignore your ...
I cancelled my MWEB DSL account in September 2013, effectively ending in October 2013. Due to "advance billing" I was billed for a product I no longer had, but I was assured that MWEB would reimburse me for the amount. I followed up on the 16th of January 2014, to ask whether the money ...
On 27 November 2013 I called MWEB and asked to cancel my uncapped hosting but I want to keep my email hosting. I spoke with them today 2/5/14, and they confirmed that they can see I called and asked to cancel this contract but they cannot tell me why this haven't been done unless I give them a ...
Do not waste you time visiting the Mweb store in Eastgate shopping Mall, the staff are not interested in assisting anyone they refer you to the help line 087 700 5000, then when you call the help line they refer you back to the store, for sake a company the size of Mweb must surely have the ...