I have an uncapped adsl line and applied for the one year free hosting and mailbox. I was billed for the "free" service at least 3 times and I've had to call each time for my credit. I was told that they could not sort it out from their side and I would have to call in each time. This ...
ADSL line went down on the 15/01/2013 - we lodged complaints starting on the 18/01/2013. We were told it was a Telkom line issue and they would follow up. On the 20/01/2013 I contact MWeb to follow up on the repair of the line & was told the query has been escalated (Ref: 1328931). I have ...
I Recently switched from Telkom to Mweb. Being with Telkom I almost forgot what it was like to have internet. I am soo happy with my decision to move to Mweb and I recommend the rest of you do the same. I dealt with Stefan Lategan who was very efficient, knowledgeable, patient and professional. Not ...
You pay for a service that you cannot use because of a fault on tower on Cell C side. Contract gets cancelled but you may not have any refunds. So payments made must just be lost by you as a customer.. Only response that you get is that we are investigating the matter. This carry on for months and ...
I noticed during December 2013 that the price for Premium Uncapped 4Mb ADSL had changed from R899pm to R769pm so I naively assumed that my billing would be adjusted accordingly, needless to say it wasn't and I was still getting billed at R899. When querying this, I was told that the price could not ...