I changed to an UNCAPPED ADSL package with MWEB beginning January 2014. On 24/1/2014 I found that my internet was getting slow. Monday 27/1 I spoke to someone at the call center and he told me that I was CAPPED!! Now, how can you can cap an Uncapped line? Is this a "lie" you are selling ...
Please note although after confirmation from Mweb 2 weeks ago that they will refund me for their faulty service I am still awaiting the money to reflect in my account (please note I am also expecting the initiation fee to be refunded) although they have been quick to collect the faulty 3G modem. ...
I signed up for an uncapped MWEB account the same day the FON system was made known. A week later I sent through an email asking when I could expect delivery of the promised router. I EVENTUALLY received a reply stating 10 working days after order was placed. Well 10 working days have passed and ...
I have been trying to get hold of a consultant or manager for the last ten days to sort out 2 new emails required on my existing account 160698. I have sent in excess of 30 emails. I have only received 2 calls back telling me that they will get back to me, but they never do. This is not a new ...
I moved premises on 1 January 2014, I contacted MWEB by phone mid-December to request transfer of my ADSL line. I was told to contact Telkom as the landline needed to be transferred first. I contacted Telkom and they said my ISP needs to transfer the ADSL line, after 2 weeks of being pushed from ...
I placed a order last week monday on the 21st for my adsl line to be activated... phone yesterday to find out whats going on the lady said order been placed but cannot tell me when my line will be activated ..i mean don't you guys communicate with telkom to get a update... i am also waiting to hear ...