Mwe
5 days later, STILL no response

I contacted support 5 days ago, get a canned response "Thank you for taking the time to contact us at [Email Removed] This is an automated reply. We have received your email and it will be attended to within the next 24 - 48 hours."

3 days after I reply "Do you always ignore your customers? "

Apparently, yes. Yes they do.