I am very much disturbed by the lack of customer service there. I got a message that my account was in arrears and surprisingly i had already paid my dec (for Jan) account. The call centre agents inform me that i didn't pay for Jan. I paid my account on 27.12.2013 and they actually confirmed and ...
Phoning their call centre is expensive, you stay on the line listening to music for over 45min until someone cuts your call and you have to start all over again. Why do they have a facebook page or Twitter page if they only reply to whom they feel like, and for R650 per month their service! I don't ...
I called this morning, beyond angry and frustrated. As a new customer there had been a mistake made with my payment method. I had to phone in on the 30th January, as disconnection was threatened as the debit order had "bounced". No such Debit order was in place. Went through the process ...
I have previously been paying for 2 DSTV subscriptions. I called the call centre last week to cancel the additional subscription, and the agent confirmed this had been done on the call and that the new payment was now just for the one subscription and my debit order would be effected with only the ...
After I phoned on the 7 of January 2014 to reconnect my service on a lower package, and the call center personnel told me the amount to connect on the phone, I paid the amount given and my service was connected. On the 29th Jan 2014 I called again because I wanted to upgrade to the R275 package and ...
This is not the first time this has happened. I down graded on Saturday and was told the new amount I need to pay which I paid. Monday my account was suspended so I phoned and was told I was given the incorrect amount so I paid the outstanding amount. Now today yet again my account has been ...