Towards the end of 2013, I went to MTN for an upgrade and a transfer of account, from my father's name (who is the current holder) to my own. After much hassle, I was able to compile all documents needed. I dragged my father down to their branch, we both signed dozens of pages. He also signed an ...
I recently received my monthly statement which is normally R149/m, this last month it was R389/m. I been trying since Thursday at my expense to contact the client services as per the number on the statement 083 1 808. Since Thursday I have waited 3 times for over 10min per call with no response at ...
In october 2013 i called mtn to cancel my contract and was told by an agent that cancellations are done at a certain period and had to call back at that time. I didnt call back as i forgot. To my surprise, about a month later, my contract was cancelled to prepaid without confirmation or ...
Called on the 1st of January 2014 as my airtime and data just disappeared. Was told that there appeared to be a problem on my account and will be contacted once the technical people have a look. To date no feedback. Called today - 27th Jan 2014, and the lady keeps repeating what I was trying to ...
I made a payment into the wrong account and have requested a refund since November. I have complained here before and was contacted. I was asked to provide the proof of payment, id copy and banking details. I provided this more than once. I was told it would be refunded within two days. I am still ...
DEAR MTN PLEASE NOTE THAT YOU HAVE BILLED ME INCORRECTLY!!! The package which I took on 20 December 2013 is the 24MTH MTN Broadband 500 TopUP@49. It is a TOPUP PACKAGE WHICH COSTS R49.00 PER MONTH INCL VAT. On 11/01/2014 I was billed as follows: 20/12/2013 - 11/01/2014 = PRO RATA R 117.66 excl VAT. ...