Sometime ago last year around September, I complained about the that happened on my Mtn account for the contract fone. Someone opened an account under my name in January 2013 and took a laptop and a data card. I reported the incident to you and Veronica Smith from Mtn responded back by saying I ...
After making numerous calls to MTN Networks Dept since last year, uptill today nobody can ever call back and give feedback as to what's happening with the instalation of an antenna. The device was to be fitted last year and yet nothing has been done. Last Friday the 24/01/14 and was promised to get ...
I really cannot understand how a big company like MTN can offer the most useless and pathetic service I have ever encountered, The till staff at our major retailers have more friendly and helpful staff than MTN. I was unfortunate enough to have upgraded my contract with MTN in the last two weeks of ...
I upgraded the cell on 24/01/14 @bankcity branch assisted by Afrika who did not notify me of the sim swop and new micro sim, figured it out when i got home, went to Northgate on 25/01/14 assisted by Puleng who did a sim swop for me & was charged r136.80, she was busy on the phone with her ...
My contract was expiring on 20 December 2013, so on 2 November 2013, I duly wrote a letter cancelling the contract. I was then told that I did not need the letter, by some character called Katleho in their call centre, and that the account would automatically be cancelled on 20 December. Now there ...
I bought a phone (Nokia Lumia 920) on contract with MTN at their Melrose Arch branch and upon qualifying and receiving the handset, the consultant asked me if I wanted to have it insured to which I replied 'yes, I would like to have it insured'. The consultant proceeded to tell me that he will ...