Went to MTN, Shop 154, East Rand Mall, Boksburg on Friday to upgrade my contract. First person to help me was Dino, who was so clued up with relevant information, I was blown away. He explained everything patiently and expertly. Due to a small problem with computer, to my dismay he handed me over ...
A month ago I locked a complaint that there is an issue with my shop account. When I try log in it says that the user has been deleted and I am not able to create a new user. I was sent a reference number on the 28th of December. Your reference number is MTN REQ:3076120. Until now I still have not ...
My 2 year MTN contract ended in July 2013. Shortly after that date I emailed MTN to cancel my contract. I was advised that it will be cancelled. After 6 months and various follow up emails I am still being billed for this contract and money is still being deducted from my banking account via debit ...
I just wanted to compliment MTN on the service they have provided for me. I have never had any issues with signal, billing or customer service (sad to say this is a nice surprise in this country) and I am quite pleased. I even receive phone calls from them occasionally just to see if I am happy ...
After moving to a new property our reception went to non existent. It has been 3 months now. After numerous calls to MTN client services and even more to the coverage dept all i am getting from them is a big F... You. We are MTN and you the are not important enough to be even called back. I was ...
I have tried to terminate my 3G Internet contract for days now and no one can help me. I've gone to physical MTN stores and been on the phone. THIS IS RIDICULOUS! My 24month contract ends on February 9th and I do not want it to continue after that date. I have been on hold on the cancellations ...