DEAR MTN
PLEASE NOTE THAT YOU HAVE BILLED ME INCORRECTLY!!!
The package which I took on 20 December 2013 is the 24MTH MTN Broadband 500 TopUP@49.
It is a TOPUP PACKAGE WHICH COSTS R49.00 PER MONTH INCL VAT.
On 11/01/2014 I was billed as follows:
20/12/2013 - 11/01/2014 = PRO RATA R 117.66 excl VAT.
11/01/2014 = ADVANCE BILLING FOR JAN/ FEB 2014 = R 165.79 excl VAT.
TOTAL BILLED R313.13 incl VAT.
THE PACKAGE IS A PREPAID PACKAGE WITH TOTAL COST PER MONTH OF R49.00 incl VAT.
IF I WAS BILLED FOR THE FULL MONTH OF DEC & THE FULL MONTH OF JAN THE TOTAL ACCOUNT WILL BE R98.00.
I WAS HOWEVER BILLED PRO RATA FOR DEC.
THEREFORE THE FIRST MONTH PRO RATA BILLING SHOULD BE LESS THAN R49.00 AND THE MONTH OF JAN SHOULD BE R49.00.
THEREFORE THE BILL WHICH I WAS SUPPOSED TO PAY SHOULD TOTAL LESS THAN R98.00!!!
WHEN I SENT MY ENQUIRY I WAS TOLD BY THEMBA NCUBE ON REF 7631979 THAT THE BILLING IS CORRECT.
NONSENSE!!! YOUR BILLING IS NOT CORRECT!!!
PLEASE GET SOMEONE COMPETENT WHO UNDERSTANDS THAT R313.13 IS MORE THAN R 98.00 TO SORT THIS MATTER OUT IMMEDIATELY!
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